Refund and Returns Policy
At Benjamin Loyd Candle Company, we pride ourselves on creating high-quality candles that bring warmth, comfort, and elegance to your home. We want you to love your purchase, but if you’re not completely satisfied, we’ve got you covered with our straightforward return and exchange policy.
Exchanges
Because we’re a small, family-owned business, all sales are final.
Product Defects
If there’s an issue with the wax, wick, or burn quality, we’ve got you covered. Defects we will cover include wax sinkholes, excessive tunneling, and wicks that refuse to stay lit. For wooden wick candles, we require extra care during the first burn. Please allow 2-3 hours for the wax to reach the edge of the jar to prevent tunneling. If your candle has tunneling issues after burning 75% of the candle, we will gladly replace it.
Keep in mind that wax residue at the bottom of the jar is a normal feature. It is intentionally left to ensure the wick clips don’t overheat and cause safety issues. To start a product defect claim, please contact us by email at contact@blcandle.com or at 678-771-5598. Make sure to include a photo or video of the candle. We recommend burning your candle within a year of purchase for the best experience.
Missing or Incorrect Items
If your order arrives with missing or incorrect items, please let us know within 48 hours of delivery. Be sure to send photos of the incorrect items, and we’ll resolve the issue as quickly as possible.
Damaged Items
If your order arrives damaged, we’re sorry for the inconvenience. Contact us within 48 hours of receiving your order, and include photos of both the damaged items and the box. We’ll get it sorted out for you quickly.
Lost or Stolen Orders
If your order is marked as delivered but you haven’t received it, we ask that you wait 3 business days to see if it arrives. Often, packages are still on the delivery truck or have been dropped at the wrong address. If it doesn’t arrive after 3 days, please contact us at contact@blcandle.com or at 678-771-5598, and we’ll ensure you get your order.
Refunds
Refunds are only provided for canceled orders that have not shipped. If your order qualifies for a refund, we will process it back to the original payment method used. Please allow 3-5 business days for the refund to be processed, and up to 10 additional business days for your credit card company to post the refund to your account. In the case of undeliverable orders or “Return to Sender” situations, refunds will be issued for the original order amount, minus any shipping costs and fees.
Fraudulent Orders
We reserve the right to cancel any order flagged as suspected fraud. Refunds will be processed immediately after cancellation, and you will be notified via email within 48 hours.